Medux, a leader in healthcare solutions for mobility disabilities, is committed to improving the lives of people with mobility challenges by providing essential healthcare resources. A significant proportion of Medux’s clientele consists of elderly individuals who prefer calling over online booking systems. As Medux’s customer base grew, they faced the challenge of efficiently managing customer service calls—while maintaining high-quality service and controlling costs.
Medux approached AI Heroes with the need to address this growing demand while respecting the preferences of their clients. A chatbot solution was not viable, as many elderly customers were not comfortable with or interested in using digital interfaces. Instead, we designed a voice-to-voice solution that automated these repetitive calls, providing a seamless experience for their customers.
Medux, a top provider of healthcare solutions, achieved incredible results with Callbase, cutting customer service costs by 50-70% while providing continuous, high-quality support. By automating over 80% of incoming calls—about 4,000 per month—Callbase empowered Medux’s team to focus on the calls that need a personal touch, ensuring both cost savings and enhanced customer satisfaction.
By automating over 80% of incoming calls—around 4,000 per month—Callbase allowed Medux’s team to focus on calls that required urgent, complex resolutions, ensuring that priority customers were not left waiting. This solution not only saved costs but also ensured their elderly customers could continue to engage with Medux through the phone, as they preferred, while still benefiting from the efficiency and reliability of automation.
Medux is a leading Dutch healthcare innovation company specializing in medical aids and healthcare technology solutions. As a trusted partner to healthcare institutions and individuals, they focus on making healthcare more accessible and affordable across the Netherlands.
Callbase has transformed Medux’s customer service by handling over 80% of incoming calls—around 4,000 monthly. This efficiency freed human agents to tackle complex cases, boosting customer satisfaction to an average score of 7.8 out of 10. Clients valued shorter wait times and issue resolution beyond business hours without complicated online forms.
Employees enjoyed improved job satisfaction as Callbase eliminated repetitive tasks and provided valuable insights. This hybrid model balanced automation with personal support, enhancing efficiency and creating a better experience for both customers and staff.
Meet Callbase, the AI-powered customer service platform transforming how businesses handle high-volume interactions. Built to tackle challenges like scalability, repetitive tasks, and language barriers, Callbase empowers companies like Medux to deliver seamless, 24/7 support—no extra staffing needed. With Callbase, you can scale smarter, elevate service quality, and keep costs low, all while providing customer support around the clock.
Founded in 2019, AI Heroes is a vibrant team of innovators and industry experts dedicated to helping businesses harness the transformative power of artificial intelligence. Our mission is to demystify AI and empower organizations to unlock their full potential through innovative AI solutions that drive efficiency, enhance productivity, and boost profitability.
At AI Heroes, we believe that no business should miss out on the advantages that AI can offer. Our approach is centered around guiding you through every step of your AI journey—from identifying opportunities to deploying tailored solutions that fit your unique needs.
Whether you’re a startup looking to make your mark or an established enterprise aiming to innovate, our full-stack development services ensure that your AI solutions are scalable and effective. Together, we can turn your challenges into opportunities.
